Cannot respond to my questions - Make up your own mind?

Is there anyone who can assist with my questions?

Regards, Brent

From: Brent Sent: Thursday, 01 February 2024 16:51 To: Takealot.com Subject: RE: Your Takealot.com Return Request ( MRRN-QA9ZZ-OO88)(SilverWeatherproof Car Cover - SUV) (***)

Could one of our online shopping assistants come back to me with answers to my questions? Regards, Brent From: Brent Sent: Tuesday, 30 January 2024 13:06 To: Takealot.com Subject: RE: Your Takealot.com Return Request ( MRRN-QA9ZZ-OO88)(SilverWeatherproof Car Cover - SUV) (***) 1. Can you provide me with more information about why you believe the damage to my car cover was caused by normal wear and tear? 2. What specific criteria did you use to evaluate my return request? 3. Am I able to appeal the decision to deny my warranty claim? Regards, Brent From: Cameron.C (Takealot.com) Sent: Saturday, 27 January 2024 14:36 To: Brent Subject: Your Takealot.com Return Request ( MRRN-QA9ZZ-OO88)( SilverWeatherproof Car Cover - SUV) (***) ##- Please type your reply above this line -## Cameron.C (takealot.com) Jan 27, 2024, 14:35 GMT+2 Hi Brent Thank you for your patience while we evaluated your return request. Unfortunately, your return has been declined due to specific criteria not being met in line with our Returns Policy. As per Takealot Policy

3: Defective products

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

The following will NOT be regarded as defects and will not entitle you to a return under this section 3

faults resulting from normal wear and tear; For more information please read our returns policy at www.takealot.com/help/exchange-return-policy Please reply to this email should you have any questions and one of our online shopping assistants will come back to you. Cameron.C

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