Cannot get anything right

I ordered the Russel Hobbs Diner set last week as part of the Daily Deals promo. When they delivered the set one cup was broken so I logged a request to have it replaced. They only deliver a new Diner set yesterday and AGAIN the cup is broken. So i called the called center about it and they assured me that the new package will be delivered to me within 24 hours. <br> It has been 24 hours and I called the call center and they dont have any clue as to what is happening. All the agent can say is that it will only be delivered tomorrow. I wont be available to check the package as I will only be back at work on thursday. <br> So naturally I ask to speak to a manager. I then have to hold the line for 5min only to be told there is no manager available.<br> <br> How the hell do you manage to mess this up so bad?<br> The call center doesnt know what is happening in the warehouse. The warehouse CANNOT box a fragile package to save thier lives. How do you put bubble protection on only one side of the box and not expect the package to get damaged? <br> and to top everything off. Its 5pm and still no manager has called to resolve this.<br> <br> This is littereally appauling service.!!!!