Cannot find my payment in NINE days???? And no constructive feedback either....

On 27/11/17 I placed an order and paid via Payfast. On 29/11 Takealot emailed me "awaiting outstanding payment". I proceeded to resend the proof of payment immediately. The same request for proof of payment comes through to my email on a daily basis. I have sent 14 emails to Takealot during the past week trying to get this matter resolved as I HAVE made the payment and sent it through on numerous occasions. I am not getting any help from the callcentre, as I am speaking to a different agent every time, then have to restate my problem and am told it is "being looked into". The next day is just a repeat of the same but no-one is resolving this. It is now nine days later and NOTHING has been done!! I need someone to take responsibility and assist me as this is not my fault, I made the payment immediately upon placing my order, the fact that Takealot cannot seem to find it, cannot be attributed to me. I need to know what is going on with my order so can someone please get this matter resolved or refund my money and I will never bother to place an order again.