Cannot convert Kalahari account to Takealot

I was a very loyal customer of Kalahari but unfortunately had to move over to Takealot. They required me to change my Kalahari login password but only send me the link to do so hours later. As a result they lost my order. 2 Days later I wanted to place another order but they keep on asking me to change my password and yet I still don't get the link, only hours afterwards. Complaints are constantly answered by \you need to change your [URL Removed] on! I know I have to but you don't help me to! By constantly saying I have to does not resolve the problem. Do you want to do business or not?"