MS
Michelle S

1 reviews | Active since Aug 2009

08 Dec 2015, 09:53

Cannot accommodate me after their own error

I am very disgusted at the level of service from takealot in this regard. I took time off work to be at home on Friday for my deliveries and due to YOUR error, this delivery was not made on Friday. However, the two deliveries from takealot through other courier companies went out of their way to get it to me on Friday. In fact, one of them even called me twice to arrange they will be coming late but will come to where I am due to being late. That's what I call service.<br> I will not be using takealot again unless they use a good courier company.<br> I cannot believe that after your own error, you cannot accommodate a delivery before 3pm. Causing me to lose more time at work and not being able to pick up my daughter from school. Disgusting really.

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Replies (1)
takealot.com
takealot.com's reply08 Dec 2015, 11:18
Official
Hello JolieMax,

Thank you for taking Sheena from our complaints team's call to confirm that you've received your last delivery today. We're first to admit that hiccups occur from time to time, but we take pride in our ability to make up for these by correcting them as quickly as possible. Once again we apologise that we did not meet your expectations this time around.

We do hope that you'll give us another chance in the future so that we can prove to you how easy and convenient shopping with us actually can be.

Sincerely,
takealot.com