aM
ameet M
1 reviews | Active since May 2011
01 Apr 2015, 20:09
cancells order
My current experience with take alot is do terrible I regret singing their praises earlier , I ordered a pair of pumas online I claimed a voucher for R100. Paid 182.00 in ebucks and transfered cash to pay of the balance , my order gets cancelled I dont know why my ebucks returned but takealot holds on to the balance of the cash and stacy from the call centre says I should wait till they refund me few days later no refund no goods order no .***
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takealot.com's replyOfficial
01 Apr 2015, 22:07Hello ameetmehta,
We're really sorry to hear you feel this way as we always try & make your experiences with us as pleasant as possible. Things unfortunately don't always go according to plan & we'll gladly try & correct any wrongs we've done. We've taken a look at the order number provided & the details don't really match up with the points you've raised.
We'll therefore get our complaints team to investigate the matter first thing in the morning so that we can hopefully get this all straightened out tomorrow still.
Sincerely,
takealot.com
We're really sorry to hear you feel this way as we always try & make your experiences with us as pleasant as possible. Things unfortunately don't always go according to plan & we'll gladly try & correct any wrongs we've done. We've taken a look at the order number provided & the details don't really match up with the points you've raised.
We'll therefore get our complaints team to investigate the matter first thing in the morning so that we can hopefully get this all straightened out tomorrow still.
Sincerely,
takealot.com
Best regards,
takealot.com's reply01 Apr 2015, 22:07
Official
Hello ameetmehta,
We're really sorry to hear you feel this way as we always try & make your experiences with us as pleasant as possible. Things unfortunately don't always go according to plan & we'll gladly try & correct any wrongs we've done. We've taken a look at the order number provided & the details don't really match up with the points you've raised.
We'll therefore get our complaints team to investigate the matter first thing in the morning so that we can hopefully get this all straightened out tomorrow still.
Sincerely,
takealot.com
We're really sorry to hear you feel this way as we always try & make your experiences with us as pleasant as possible. Things unfortunately don't always go according to plan & we'll gladly try & correct any wrongs we've done. We've taken a look at the order number provided & the details don't really match up with the points you've raised.
We'll therefore get our complaints team to investigate the matter first thing in the morning so that we can hopefully get this all straightened out tomorrow still.
Sincerely,
takealot.com
Best regards,