Cancelling wrong orders, no refund or response

I have been trying to get hold of Takealot through their email center - who are always quick to respond unless it's about a refund or return. (funny that)<br> <br> So an order was over a month late with no feedback on delivery - I asked them to cancel that. and refund. Instead they cancelled that order (no refund) AND also cancelled my newest order (placed a month or more AFTER the one that was never delivered) and added credits to my account. Cue me sitting patiently waiting for my order that was cancelled without my knowledge.<br> <br> 3 mails later - not even a confirmation mail.<br> <br> I ordered the book they cancelled via loot and it was delivered same day.