Cancelled the exchange of a damaged product after the selling price of the product increased.

<p>I recently bought a Bosch PCM 1800 Sd Mitre saw on takealot. The product was delivered in a damaged condition. The saw could only bevel from -43 Degrees to +45 Degrees making it impossible to cut and join two planks at a 90 Degree angle. This rendered the saw useless since I was planning on using the saw for woodwork. After inspecting the saw for any other damage, I then immediately logged an exchange of the product on the takealot website.</p> <p> </p> <p>After logging the return I had to struggle for two weeks to get the courier to come collect the parcel since they never arrived on the days that they scheduled, or any other day for that matter, for collection. After multiple phone calls and emails this problem was eventually sorted out.</p> <p> </p> <p>After the item was inspected by takealot the exchange was approved and shortly thereafter it was cancelled. Take note, the item being exchanged was still being sold on their website when I logged the exchange. I then received an email stating that the item is no longer available. I then contacted the takealot support team explaining all the above to them and that the saw was still for sale, read available, on their website yet it was being sold at an increased price now which was not the case when I logged my exchange. The price increased from R4,894.00 to R5,499.00. My email was ignored and only after I went on Twitter and tweeted directly at takealot, did they rectify the mistake and placed an order for the saw to be exchanged and discounting the additional cost of the saw.</p> <p> </p> <p>This was in vain since takealot then cancelled my order four days later, again giving me the reason that the product is not available anymore. I then went on their website and shortly after the saw was then also removed from the relevant page. I then again vented myself to twitter and was promptly shadowbanned and could not directly tweet at their marketing team. I feel that this is highly ********* from takealot since they were not willing to exchange an item that was delivered in a damaged condition giving the reason that the item was not available anymore yet it was being sold at an increased price by the same supplier on their website.</p>