Cancelled plans - Waited all day for delivery that did not take place.

On 23 December I ordered and paid for my order via the Takealot App. Once the order was placed the App stated that my order will be delivered on 29 December.

We cleared our schedule for 29 December so that we would be home to receive our order, but on 26 December I received a SMS stating delivery will take place on 27 December before 17H00. We already had plans for the 27th and had to cancel last minute so that we could be home to receive the order (we don't have anyone else here that can sign for it and it is a rather large order). To everyones disappointment we waited at home, hoping we would have time to spare after delivery. At 16H45 we realised that this delivery was not happening and upon phoning Takealot we were just advised to contact the courier company (TERRIBLE - we placed the order with Takealot and they should be aware of the order status).

We phoned the courier company before 5pm and got through, but once we gave the order nr, we got cut off and there was no answer once we phoned back!!

We cancelled our plans to wait home for a delivery by SkyNet that was confirmed via SMS. They did not have the decency to let us know that delivery would not take place on the scheduled day as they let us know. It is also ridiculous to send people an SMS stating anytime before 17H00. It is the holiday season, people have plans!!! At least narrow down to morning or afternoon and stick to it!!!

We until now don't have a clue when this order will be delivered. Shocking!!!!!!! I will not recommend ordering from Takealot in December. Very disappointed.