Cancelled Order - Highly disappointed

I am very disappointed at Takelot after so many years being a loyal customers, they have truly failed me. I had ordered an item #***5 and only after one attempt to deliver my parcel was cancelled. This is after i received a call from 2 of their employees confirming availability for delivery for which i confirmed both times preferred date as this coming Friday the 3rd Dec. However to my surprise my parcel got cancelled and was given a lousy explanation of not responding to a certain email i was sent AFTER confirming twice verbally of preferred delivery time.

I am very angry and unhappy as this was a gift for my mother and the supplier is now out of the item which means i am unable to get it.

Pathetic service from Takealot

Yondela N****eni ***