1 reviews | Active since Dec 2015
Cancelled order feedback
After ordering a dashcam and paying for same day delivery the product never showed up. I was not informed that the supplier was out of stock as a third party company was responsible for this ****-up. Only after enquiring at takealot via email, someone was able to inform me about the situation. Completely understandable. <br> <br> I would like to say thank you to Jean-Marc Dupouy for getting back to me in good time and for crediting me the full amount payed back into my takealot account. I have always received excellent service from takealot and they will continue to receive business from me. As I can completely understand that sometimes 3rd party companies ***** things up and its not takealot's fault.<br> <br>
Thank you for taking the time to compliment us and Jean-Marc on the great service you received. We're sorry to hear about the stock situation with the dashcam you ordered and that this wasn't communicated to you prior to the promised delivery date. Irrespective of whether this was a marketplace item, we should have ensured that you were updated on the developments with this order. We'll raise this with the relevant department so that they can make sure the necessary measures are in place to prevent a similar frustrating situation from happening again in future.
Thank you for your understanding of the situation and that you allowed Jean-Marc the opportunity to correct this matter. Your ongoing support is much appreciated.
Kind Regards,
takealot.com
Best regards,
Thank you for taking the time to compliment us and Jean-Marc on the great service you received. We're sorry to hear about the stock situation with the dashcam you ordered and that this wasn't communicated to you prior to the promised delivery date. Irrespective of whether this was a marketplace item, we should have ensured that you were updated on the developments with this order. We'll raise this with the relevant department so that they can make sure the necessary measures are in place to prevent a similar frustrating situation from happening again in future.
Thank you for your understanding of the situation and that you allowed Jean-Marc the opportunity to correct this matter. Your ongoing support is much appreciated.
Kind Regards,
takealot.com
Best regards,