Cancellation without a reason

I have been a loyal customer for years and have always been satisfied with your service, but this recent experience has been extremely disappointing. I recently purchased a laptop desk that arrived in poor and broken condition, so I requested a return. The collection was scheduled for 12 November 2025, and I logged the request on 5 November 2025.

Since 7 November, I’ve been receiving multiple calls from delivery drivers about a collection that was clearly scheduled for tomorrow. To make matters worse, I’ve now been informed that the collection has been cancelled without explanation.

I am beyond frustrated and urgently request that the desk be exchanged as soon as possible or that I be refunded in full.

Please resolve this matter promptly.