1 reviews | Active since Oct 2010
Cancellation of items without notice.
I placed an order for various goods on takealot website, making sure that all the items are in stock. I made the payment and the delivery was scheduled a week from the purchased date (which is slow with the usual delivery rate). However they did not deliver on the date they supp**** me and then when I went on their website to track my order, I saw that they cancelled on of the items I ordered and already payed for. I did not receive any notifications and I did not receive the credit for the cancelled unit. <br> <br> I then contacted them and they said that there was a cancellation but there were no reason attached to the cancellation. They looked into it and told me that their supplier is out of stock! They said they will refund me for the cancelled item but this is unacceptable. If the website states that they have stock, they should deliver.<br> <br> I understand that mishaps does happen, but this is the second time this happened this year. The previous time it was for a memory card I ordered on one of their Tuesday specials earlier this year and the same happened. I received the credit but could not get the deal!<br> <br> Im very disappointed in takealot and I will be moving to another online website!
It's really disappointing to hear that this is your second bad experience with us this year. It's never great to receive such feedback but we appreciate it as it allows us to address problem areas & hopefully prevent them from happening again.
We apologise for the out of stock situation & agree that we should be able to supply an item to you if we list it as available on the website. It unfortunately does happen sometimes that a listing isn't updated in time & then leads to a situation like this. In cases like these we do however try & inform you asap via e-mail & will investigate to see if this was done. We've also noted that a credit has been app**** to your account & will be in touch to confirm whether you'd prefer a refund instead.
Sincerely,
takealot.com
It's really disappointing to hear that this is your second bad experience with us this year. It's never great to receive such feedback but we appreciate it as it allows us to address problem areas & hopefully prevent them from happening again.
We apologise for the out of stock situation & agree that we should be able to supply an item to you if we list it as available on the website. It unfortunately does happen sometimes that a listing isn't updated in time & then leads to a situation like this. In cases like these we do however try & inform you asap via e-mail & will investigate to see if this was done. We've also noted that a credit has been app**** to your account & will be in touch to confirm whether you'd prefer a refund instead.
Sincerely,
takealot.com