canceled my whole order without notice!

I placed an order on 17/12/24 for a label printer and a laptop for my startup. After an extensive search, I found a great deal on both items, and the laptop was significantly discounted. On 18/12/24, I received an SMS confirming the order had been shipped and was expected to arrive on 19/12/24.

However, today (19/12/24), I opened the Takealot app to discover that both items had been marked for return, despite me not initiating this request. Upon contacting customer care, I was informed that the order was canceled due to a pricing error with the laptop.

There are several issues with this situation:

Lack of Communication: I was not notified that the order was canceled. I had been waiting for delivery all day and had no prior warning of the issue.

Conflicting Return Information: The return was logged as due to a "failed delivery," but it was processed less than five minutes after the shipment confirmation SMS was sent. This doesn’t align with the timeline.

Cancellation of Separate Items: The printer and laptop were purchased from different sellers. Why was the entire order canceled instead of just addressing the laptop issue?

Misguided Advice: A customer service agent (Sive.T) advised me to order the printer from a different seller. However, that printer is now sold out and priced lower than my original purchase.

Impact on My Business: I urgently need a printer for my business. My products are scheduled to ship tomorrow, and without the printer, I am now facing delays and potential financial loss.

I understand that pricing mistakes happen, but the lack of proper notification and the mishandling of this situation has left me in a difficult position. While I am no longer concerned about the laptop and will not be purchasing or recommending that brand (ASUS), I urgently need the printer to continue my operations.

Could you please urgently advise what steps you are taking to resolve this issue and ensure that I receive the printer as soon as possible? I appreciate your prompt attention to this matter. Order #***