GA
GADIJA A

1 reviews | Active since Feb 2016

29 Feb 2016, 08:28

cancel order without notify

I placed an order last week Tuesday for a new phone. At the time the promotion running was \while stocks last\" 3 days later, I was emailed to say that my order had been cancelled due to NO STOCK but reading the TERMS AND CONDITIONS, it states the following: \"If you have pre-ordered the item, or ordered as part of a \"while stocks last\" special offer, we'll let you know. You then have the option to be refunded, or credited or wait until it comes into stock again\" I was given the option of refund/credit but had order cancelled so I did not have the option to WAIT.<br> <br> I've emailed them numerous times and got the roundabout giving me info about suppliers which I as a customer am not interested in as that is not my department to deal with but Takealot's. <br> <br> I then requested cancellation of my account, which I received a response as and I quote: \"Hi Gadija. Your request has been actioned\"<br> <br> By far the worst online shopping EVER."

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Replies (1)
takealot.com
takealot.com's reply29 Feb 2016, 09:42
Official
Hello GADIJA ABDUL,

We are truly sorry that you have not experienced the excellent service delivery we pride ourselves on.

As arranged with Maxine earlier, we will give you a call a bit later on and are confidant we will come to an amicable resolution.

Regards
Takealot.com

Best regards,