1 reviews | Active since Dec 2015
Cancel of items AND no updates.
Ordered 3 items, via [URL Removed] on Friday morning.<br> I paid in full and was charged shipping fee. The site promised delivery on Monday 30 November.<br> Yesterday I was sent an email that one of the items is delayed (due to insufficient stock)<br> I rep**** that it was okay, I can wait, but they should send the other items so long. No response was received.<br> <br> today I logged in to see tracking status. Upon opening order history, I saw the one item was cancelled. without notifying me. The other items still at warehouse. When I called the call centre, they informed me that is was due to an incorrect phone number for a way bill. And they can't send it without the no. It has been almost a week since I placed the initial order with payment. <br> <br> Each time I had to contact them for an update. If I don't constantly follow up I won't received items paid for. I am still waiting for items to be delivered.<br> I also had to ask for my money back for cancelled item. Money is yet to reflect on account.<br> <br> This is not a way to do business. When you pay for a service, you expect them to fulfil their end, and/or updated. I will be hesitant to do business again with them. Their competitors are much more reliable.
This is not how we aim to do business and we apologise for the poor communication with regards to your order and the concern this has led to. We usually tend to enquiries much quicker and had this been done we could most likely have prevented this unpleasant experience. We'll address the manner in which this cancellation was processed with the relevant department accordingly. In the meantime our complaints team will be in touch with you to assist in arranging your delivery and processing of your refund.
Kindly keep an eye out for our e-mail to confirm a suitable time to call you.
Kind Regards,
takealot.com
This is not how we aim to do business and we apologise for the poor communication with regards to your order and the concern this has led to. We usually tend to enquiries much quicker and had this been done we could most likely have prevented this unpleasant experience. We'll address the manner in which this cancellation was processed with the relevant department accordingly. In the meantime our complaints team will be in touch with you to assist in arranging your delivery and processing of your refund.
Kindly keep an eye out for our e-mail to confirm a suitable time to call you.
Kind Regards,
takealot.com
