1 reviews | Active since Nov 2015
Can't use a 4G modem which was sold as a generic but has Cell C software
<p>Purchased a ZTE 4G modem about 2 months ago and tried to use it for the first time yesterday ... only to find that it has Cell C software (which it can't be used without) and I have a Telkom SIM/service ... so how am I supposed to use it??? ... you idiots!!!</p> <p>THIS WAS NOT SOLD AS A CELL C DEVICE!!!!</p>
Hello tredmag,
We are terribly sorry for the poor experience with this order.
Thank you for taking our teams call today and granting us the opportunity to clarify the details with you over the phone.
We have looked into your concerns and we will reach out to you again with feedback as soon as possible.
Regards
Takealot.com
Hello tredmag,
We are terribly sorry for the poor experience with this order.
Thank you for taking our teams call today and granting us the opportunity to clarify the details with you over the phone.
We have looked into your concerns and we will reach out to you again with feedback as soon as possible.
Regards
Takealot.com
Idiots! .... now want to give me a credit, after promising a refund AND R700 compensation.
Maxine Tyers (takealot.com)
Sep 1, 13:32 SAST
Hi John,
Thank you for contacting takealot.com.
Yes that is correct.
I will have this arranged and revert back to you with the relevant details.
Kind Regards,
Maxine Tyers
Sep 1, 12:34 SAST
So you want to collect the item and then refund me the R700 and compensate me a further R700 ... right?
So on receipt of the faulty item ... you will pay me R1400.
Come and get it then ....
Attachment(s)
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Maxine Tyers (takealot.com)
Sep 1, 12:06 SAST
Good Day John,
Thank you for contacting us.
I sincerely apologise if there was any miscommunication on my side.
As per the feedback from management we must collect the faulty modem and then have you refunded in full as well as compensate you 100% as per the agreement.
Please confirm if I am able to process.
Kind Regards,
Maxine Tyers
Idiots! .... now want to give me a credit, after promising a refund AND R700 compensation.
Maxine Tyers (takealot.com)
Sep 1, 13:32 SAST
Hi John,
Thank you for contacting takealot.com.
Yes that is correct.
I will have this arranged and revert back to you with the relevant details.
Kind Regards,
Maxine Tyers
Sep 1, 12:34 SAST
So you want to collect the item and then refund me the R700 and compensate me a further R700 ... right?
So on receipt of the faulty item ... you will pay me R1400.
Come and get it then ....
Attachment(s)
~WRD000.jpg
Maxine Tyers (takealot.com)
Sep 1, 12:06 SAST
Good Day John,
Thank you for contacting us.
I sincerely apologise if there was any miscommunication on my side.
As per the feedback from management we must collect the faulty modem and then have you refunded in full as well as compensate you 100% as per the agreement.
Please confirm if I am able to process.
Kind Regards,
Maxine Tyers