LW
Leonardo W

1 reviews | Active since Dec 2014

22 Jul 2015, 07:52

Can't handle their Responsibility

I bought a police gents watch on kalahari which take a lot has taken over. The leather strap broke And I requested a return it took some time to get all the details they wanted to log the return but it was done before the 6month warranty as I received the watch in january 2015 and the return was completed on 30june 2015 within 6 months. They collected the watch on the 2nd of july and I had to email and phone numerous times as to what's going on. Today when I phoned I finally received an Answer that said the warranty has passed and they are sending my watch back to me broken! Terms and conditions state that the first 6 months is covered by takealot and the next 6 months by the manufacturer. I want my watch fixed or replaced!!!!

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Replies (1)
takealot.com
takealot.com's reply22 Jul 2015, 08:36
Official
Hello leonardo1709,

We're sorry to hear about your watch's strap and that the outcome of this return wasn't as you expected. We'll gladly get our complaints team to investigate this with our returns department to make sure this was processed as it should've been and they'll be in touch with feedback as soon as they've gathered the necessary details on the matter.

Kind Regards,
takealot.com