MB
Mars B

1 reviews | Active since May 2010

17 Aug 2015, 19:18

Can't get anything right

I am utterly disappointed with Takealot. I placed a few first orders in the last month, and on each order, I received at least one email saying the item is no longer available or it will be delayed. I have now waited for a certain order for almost 2 weeks, and this morning I suddenly get an email saying one of the items cannot be shipped. <br> <br> When I asked for the item to be replaced this morning, I get a response this evening saying it will be replaced, but now my whole order will arrive by end of the week instead of tomorrow. <br> <br> In the space of a month, I placed 3 orders totalling R25k, of which 4 items were late, 1 not available (after it was paid for) and 1 incorrectly shipped (wrong size). Your service is *******, I get hammered with dozens of emails /SMSs confirming shipments and other unnecessary messages, your prices are not great and your website makes it difficult to find products. <br> <br> I will think twice before ever ordering from you again. You're no better than Eskom/Telkom and the rest.<br>

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Replies (1)
takealot.com
takealot.com's reply17 Aug 2015, 19:39
Official
Hello awingman,

We apologise for the frustration you've experienced with your recent orders and for any inconvenience caused. This is not the level of service or experience we aim to give any of our customers. We'll instruct our complaints team to look into your order history to get more insight into the points you've raised so that they can address it accordingly with the relevant departments.

Our team is back tomorrow morning and will require a bit of time to gather the necessary details, but they'll be in touch with feedback and assistance as soon as possible.

Sincerely,
takealot.com