Camera at takealot.com

I am so dissatisfied and disappointed in how they are treating me yet I still support their business.. I bought a mini body camera on 12 Dec to create memories with my family and my newborn baby it was delivered on 15 December and it was not working I lodged for a return and luckily I had a remaining order with them so the driver who delivered that order took the camera return but now they are not accounting for the camera or a refund since December they are sending me never ending emails saying they till investigating I'm so frustrated because it has been a long time we're in April now and R998 is a lot of money to lose