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NA N

1 reviews | Active since Jun 2016

17 Jun 2016, 10:15

Call centre is useless

<p>I have been buying form you guys for over a decade, all the way back when JP personally sorted out orders. Not since you have grown service has gone down the drain. Firstly you don’t do price matching, which I find very odd. You item is overpriced, so why cant you match a price of a verified photography store?</p> <p> </p> <p>Secondly, I need an item delivered to me before Tuesday, today is Friday. I live in cape town central, why would it take 3 days to get here? Then calling you guys once again is pointless because all that happens is I end up talking to someone with Zero ability to do anything for me other than tell me NO the whole time. He tells me it might be delivered earlier but can’t promise. so explain to me WHAT HES JOB actually is other than stating the obvious? Pathetic , clearly Kalahari has destroyed the once renounced TAKEALOT service. Disgusted.</p> <p> </p> <p>So now I am stuck I cant order from you because I cant be sure that it will get here in time and cant find an answer to it because you call centre are utterly useless. So what now, I must now drive all the way to you because you cant deliver to me? SERIOUSLY!</p>

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Replies (3)
NN
NA N's update17 Jun 2016, 10:37
Reviewer Update

Was called back and sorted it out in a way, she was very nice but still feel that the call centre could have done this from the get go, so that i dont feel more confused than before i called.

NN
NA N's update18 Jun 2016, 10:55
Reviewer Update

Actaully we are right back to one star. After bing forced to pay extra money to have this delivered on a sa****ay becaseu they take 4 days to get a packe to me form their warehouse to cape town central. I am now forced to sit around and wait for them to choose when they felel like delivering. So by 4p my package is supposibly coming. Thanks there goes my saturady. ***** you takealot seriosuly

takealot.com
takealot.com's reply18 Jun 2016, 13:19
Official

Hello Ryan-Torres,

We are terribly sorry that you were not pleased with the information that was provided to you regarding lead time items available on our website.

Thank you for taking our complaints teams call and granting us the opportunity to clarify these details for you.

Thank you for your understanding.

Regards
Takealot.com