****** by Takealot.com 😭😭😭

Greetings,

I ordered a ringlight with takealot.com on their app, on the ¹st of February 2024. They charged me R300.00 for the item, and R70 for delivery.

In the early morning of the ⁹th of February, I had made another order of a Samsung galaxy cable charger. It so happened that they'd sent me an email on that same day, around the same time, they sent me an email, saying they've cancelled the order since they were unable to get the item (ringlight) from the warehouse, and so they are giving me a refund of R101.00.

When I responded back by asking where did the R269.00 gone to. They said they've used it to pay for the other order (the USB cable charger). But when I made that order they charged me for it. So, how come they used the money intended for the order they cancelled to pay for an order that has already been paid for?

How am I getting R101.00 back as a refund, when I paid R639.00 in total, for two items, and I'm only getting one item for the price of two? (R370 + R269 = R639. R639 - R101 = R538) So, the USB Cable charger they are sending me, though it's R269 (incl. Delivery), I'm being charged twice the price.

My question is, what did I do to deserve this? And how can I get the help I need to have this issue resolved?

Name: Andile Allen Dlamini Cell Number: *** Order number: *** email: ***