****** BY TAKEALOT

I made an online purchase on TAKELOT on the 15 October 2023 for a Phillips Iron and a CAT headset( which was a gift to someone). I was advised that the delivery will take place around the 25 October as TAKELOT has to wait for the headset from the supplier. My total was over R500 so I did not pay any delivery fees. I did not want to pay delivery fees therefore I purchased my iron online as well or I would have purchased instore as this was required urgently only to be told delivery will be around the 25 October 2023. On the 24 October 2023 I received a message to say my order was cancelled and my funds were credited as the headset was not avaliable. But the headset is still advertised on takelaot. I then called TAKELOT and advised that the item is still online and I'm willing to pay a little more but I'm not willing to pay delivery fees as it wasnt my fault that they cancelled my item and I had to be without an iron for several days as well . The agent advised me that I can purchase the headset again and send an email with my order number and request that my delivery fee be refunded. When I did do this I received a trail of emails Kanya .K stating that its not possible for my delivery fee to be refunded. The last email was from Tersia. N dealing with something totally different from what I queried. I have tried calling TAKELOT several times. My call was not taken. It went to an extent where there were children talking almost like an ad about why the man wants children. It's almost as though TAKELOT has flagged my number and refuses to take my calls. I HAD ONLY FOLLOWED THE INSTRUCTION OF THE AGENT OR I NEVER WOULD HAVE PURCHASED FROM TAKELOT IF I JAD TO INCUR DELIVERY FEES AS I COULD HAVE PURCHASED IT CHEAPER FROM A STORE. THE SERVICE I HAVE RECEIVED IS VERY DISAPPOINTING. It feels like they're out there to ***** from people.