****** by Takealot!

I ordered an item along with a whole lot of other items. I then received a delayed notification email regarding this item, which said it will be delivered separately. However, when I received the other items, the delivery order on the site said that this item is scheduled to be delivered with the rest of the items. However, it did not arrive along with the others. I sent Takealot an email to explain that I did not receive it and they said they will investigate. After a few days, they reply to say that upon investigation and video footage, they found the item to be packaged and delivered to me and nothing was missing.

I requested to view this video footage because clearly this item was not delivered to me and it seems like Takealot does not want to take responsibilty for it. So basically, I was ****** by them! If this is not resolved, I will be opening a case against them!