Buyer Beware! [URL Removed] in bed with MTN

The short of the story:<br> Prior to buying a Samsung Galaxy Note 4 from Takealot, I confirmed with them (via e-mail) that they have the Samsung Galaxy Note 4, N910H, XFA model. What I got was the N910C, XFM model. The XFM has MTN software.<br> I DO NOT WANT MTN SOFTWARE ON A CASH, NON-CONTRACT DEVICE. This affects future OTA updates as I will be dependent on MTN pushing out what/when they feel is necessary.<br> <br> Now almost 72hours after complaining to them, there is no resolution. They have offered to refund me but I don't find this to be an acceptable solution to their mess-up. I have already purchased a genuine Samsung cover for the phone and did a sim-swap.<br> <br> Nuraan (in charge of the complaints division) was supposed to get a more senior person capable of making decisions to phone me this morning and this has not happened.<br> <br> Now today being Friday, I will have to wait till next week. They don't want to deliver the correct device today/Saturday (\we and our couriers don't work on Saturdays").<br> <br> There goes my 7 day window to test the device for out of the box faults. (PS. I switched it on to check the software but am not currently using it"