Buyer beware Takealot sucks at after sales service.

Takealot used to have excellent customer service and an equally good returns policy. Sadly neither of these are true anymore as they hide behind generic responses and a returns policy that is not worth anything to you the purchaser. I bought a Wok from them and found it to not work well on my induction based stove cook top. The reason for my return being rejected "I used the item" should I have **** and fabricated a story. I mean its a cookware item that is not working as expected and not giving me good results. Been a loyal customer of them for 8 years plus with a significant purchase history. I'm confident that Amazon.co.za and traditional stores treat their customers better. The customer support team refuses to call me to discuss this issue on the telephone in a logical manner. I asked for my case to escalated to a manager, I get the same canned response.