*** Business, *** company

Extremely horrible service received overall.

We ordered goods exceeding 10k. We ordered for next day delivery and paid for the express delivery.

Takealot call centre agents, useless. There escalation levels - are so far away from treating customer fairly and customer satisfaction - im suprised you guys still have customers.

Everything has a turn around time of +23-36 hours. EVEN ESCALATING to a team leader to an EXTREMELY UPSET Customers experience.

They make us drive all around Cape Town - with promises - so we dont cancel our order (even if we do - cause they cant deliver on time as promises) - that can take another 3-5 working days.

To top it all off - they send us to warehouse to fight our own battles because they cannot.

The security at the warehouse - cant help us - they cant get anyone to help us - instead he goes into his hut - and locks himself in - like a victim.

Takealot services are terrible, they cant deliver on promised PAID for services - they cant escalate, a simple team leader cant even over the call - LACK of customer etiquette .

Your business ethics are extremely questionable.

This could prove why your company is appearing in the news and why business is suffering. You should really look into your practices