Bunch of ***********s

So I ordered a certain brand of sweets (2 boxes) and they delivered the incorrect stuff. I then reordered the following day, 1 box this time hoping that they would deliver the correct item. They again delivered the wrong stuff. I booked both for return to be collected. They collected the first incorrect order which had two boxes but they have credited me with only one box and allocated it to the incorrect return request. Mind you I clearly marked the box with the reference number so that it doesn’t get mixed up and the staff surely would have seen that there was two boxes of sweets and not one!!! How *********** are these people? I will never order from Takealot again.