1 reviews | Active since Jul 2013
Bug In checkout Process/Unwilling Call center
while i was trying to purchase from Takealot this morning i encountered a bug in there shopping app regarding the checkout process. after agreeing to the terms confirming the shopping cart i got stuck at the select an address part due to an bug in there checkout process.<br> <br> I then Try and phone the call center and get no answer. <br> <br> I then go and i remove my address and re add it. get the same error. i try the same process on the mobile website (purely because you guys seem to force me to use in on my tablet even after selecting desktop mode)<br> <br> Same problem.<br> <br> I then go and get to a pc and i try and do it on the store.<br> <br> as im buzy processing the order i get an promped to update my address details. No i must supply a contact number and a address type(business/residential). o ok this is the issue, i then need to confirm and i notice that the product i bought is no longer on special.<br> <br> its been sold out.<br> <br> So i phone the call centre again and wait.<br> The agent puts me through to her team leader and even after telling them im going to post on hello peter and twitter they do not want to assist me with an issue there software caused. <br> <br> THANKS ALOT!!!
We're sorry to hear of the troubles you've had in trying to check your order out this morning and that you didn't receive the assistance you required from our customer service team. Our complaints team will be in touch with you shortly to get a bit more insight into the issues you've experienced so that they can take it up with our tech team. They'll also liaise with the relevant product buyer on Monday to see if we're still able to supply the item to you at the special price which you missed out on today.
We're sorry that you've had to come to Hello Peter to get this matter addressed. This is not how we aim to run our business and we'll make sure this is addressed with the agents who initially assisted you.
Please keep an eye out for our team's call to assist with this matter.
Kind Regards,
takealot.com
We're sorry to hear of the troubles you've had in trying to check your order out this morning and that you didn't receive the assistance you required from our customer service team. Our complaints team will be in touch with you shortly to get a bit more insight into the issues you've experienced so that they can take it up with our tech team. They'll also liaise with the relevant product buyer on Monday to see if we're still able to supply the item to you at the special price which you missed out on today.
We're sorry that you've had to come to Hello Peter to get this matter addressed. This is not how we aim to run our business and we'll make sure this is addressed with the agents who initially assisted you.
Please keep an eye out for our team's call to assist with this matter.
Kind Regards,
takealot.com
