Broken tv

I bought a hisense TV 55" on takealot on the 16th of October, I didn't open the tv and went to my parents house. My parents stays 2 hours away and didnt return to my house until the 18th of November. My dad came with to help me with putting up the tv, because I can't do it alone. We took the tv out of its box and the screen ontop was damaged. When you look at the tv from above you will see that the tv is bended. I immediately took a photo of the damaged tv and phoned takealot to log a return. The tv was collected on the 20th of November. The tv was evaluated and the return was concluded and they say I/We broke the tv (user damage). I was furious because that is exactly the way i found the tv and now they tell me they will not replace it because I broke it. I phoned takealot for 2 weeks straight. After phoning them everyday and explaining to them that the tv was broken even before i could even select a language, ect. They still logged the return of the broken tv to my house, after I told them that I WILL NOT except the broken tv. It was R7000 and i won't let them tell me it is my fault and lose my money. The courier company dpd laser logistics came to my house with the broken tv and i rejected it as I told takealot i would. After a few days I phoned again and they said they'll ask the courier company to return the tv to their warehouse and the tv will be evaluated again. I then received an email from them asking me if i would like a replacement, refund or credit and do i want it to be delivered or what pick up point would I want to go and collect. In my mind that tells me that I'm getting my new tv and I responded to that email with what I would like to be done. I phoned them afterwards to find out what date it would be delivered and they said it hasn't been evaluated yet again. I was so confused and frustrated because I don't know what is going on. After that I received email from them telling me they know there is nothing worse than waiting and they're sorry and as soon as they get any feedback they will let me know. Today is the 30th of December. I phoned them again and they still have no answer for me. This is making me so frustrated. But I won't let this go and I will not let them blame me for something that went wrong on their side.