Broken Promises & Rude Call Center Agents

I placed 2 orders on Monday. Both orders were \promised"to be delivered by Wednesday-11/11/2015. 1 order was delivered yesterday and I actually gave them a 10/10 and my comment was perfect delivery. My second order still has not arrived yet and that's the order I needed today. I phoned the call center and I was told that the item is with their delivery company and basically it's not their problem that the delivery is late. This lady says to me that they \""PROMISED\"" me delivery by today but did not SCHEDULE it for today! I said to her that I bought the item from Takealot and not their courier company and she put the phone down on me. I was not rude to her at all so there was no need for this. Had I known that delivery would be made tomorrow"