Broken Promises and No Delivery

I placed an order on 9 Nov (#***), was promised delivery on 12 Nov, and received a SMS on 12 Nov to tell me that the parcel will be delivered before 17:00.<br> <br> I phoned the Mr D call centre at 16:10 (spoke to Oscar) to ask why the parcel hadn't been delivered, and when the parcel would be delivered. All he could do was repeat what the SMS said. I told him that it's not good enough and I asked him to give me the East London depot's number, but he would not do so. After telling him that it was not acceptable, he said that he would contact the depot and phone me back. He still has not got back to me!<br> <br> After a quick search on Google I found the depot's number for myself, phoned the number (at 16:36) and spoke to the manager (Colleen). She said that she will look for the parcel and phone me back. She phoned me back at 17:00, and apparently the parcel is there but they don't have the paperwork to release it. She couldn't give me an ETA on when the paperwork would arrive from the head office.<br> <br> This is really unacceptable! Takelot should be careful not to make promises they can't keep! This is not the first time that Mr D has not delivered my Takealot order on time *insert angry face here