Broken keyboard and mouse came with my PC order and the wrong customer apparently collected my order???

On the 30 July 2023, I placed an order for a refurbished Dell Optiplex 9030 Intel Core i5 -23" All in One P, which I collected myself.

Problem number 1: The PC works fine, but when I got home, the keyboard and mouse were not working at all and I ended up having to buy a new one at my expense from my local PC shop. No point in returning it to Takealot.com because they wouldn't have replaced it. Although this product is "refurbished", aren't Takealot.com and their suppliers supposed to double check the product for quality control and any defects before dispatching to their clients?

Problem number 2: When I looked at my invoice from Takelot.com which is actually also on my profile, it shows that Nicholas Johnstone is the "customer" who signed for my PC and collected this order. Who is Nicholas Johnstone? I collected the parcel myself? Why is Takealot.com recording the wrong customer information on my profile?

This is bad service! Takealot.com seriously need to get their house in order because these two problems are HUGE cause for concern and if something like this happens again next time I collect an order from Takealot.com, I will close my account and revert back to buying elsewhere, in store, and no longer do "online shopping".