Broken items waiting for a refund.

I bought x 2 Jeronimo Wooden Cube - Spinning Wheels order number #*** and received my items on the Tuesday 6 September 2022. I was super disappointed because both the items was broken. I then went onto my app to ask for a refund but instead i chose the wrong option and asked for a replacement. I immediately emailed takealot help center to explain my problem. They emailed me back and said no problem they will fix it on their side and what so ever. I then got a message telling me the replacement will be delivered on Monday (keep in mind i asked for a refund via email) mind you they peached up ay my house on the 10th of Sep trying to fetch the actual order and to drop off the replacement. I was not home at that moment and the drive keep on phoning me and the more i tell him that I’m not home and that the actual collection date is the Monday. So the driver marked it as collected on the app ( which he didn’t). So the monday they phoned me and asked where is the actual items i then explained . The driver then had the audacity to tell me that i am lying he collected it. Mind you i still had the 2 items. Long story short he then fetched it the Wednesday. And I still haven’t received my refund. Im trying to get any updates and there is no reply’s from any of the takealot members i was in contact with via email. This is 2 months already. I was a super loyal customer to Takealot and this is sad that there is no response on my case.