JR
Jana R

1 reviews | Active since May 2010

12 Aug 2015, 09:25

Bring back [URL Removed]

I was a regular customer at [URL Removed] Now that they have merged with Takealot I am extremely irritated by Takealot's bad service and illogical terms and conditions. With EVERY order that I've made, I've had an issue. Your call centre is so arrogant I suppose they never even send these complaints to your development department if you even have it. My complaints about your doing business is as follows:<br> - When I pay with my Discovery Miles, I cant earn Ebucks.<br> - Your Hibernation sale prices literally change every 5 minutes. I added an item to my cart (Dior Addict perfume). When I checked out the basket, the price had changed.. Your call centre feedback-this is normal??<br> - Your items are more out of stock than not.<br> - Your delivery policy on Pre-Orders are illogical. You can only add pre-order items to your cart and if it's less than R 250, you HAVE to pay the delivery fee - even if you add more stuff to your cart.<br> - Your Discovery Miles payment function NEVER works. Then I'm left with these mass orders, awaiting payment. This problem led to an item that I \ordered"being out of stock before payment was processed.<br> I do not want any feedback from you - just fix your issues!!"""

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Replies (1)
takealot.com
takealot.com's reply12 Aug 2015, 10:09
Official
Hello reynekej,

We're sorry to hear you find shopping with us so frustrating and will definitely feed this back to the relevant departments. Our aim is and always will be to provide a convenient and hassle free experience for our customers from start to finish. That being said we're first to admit we're not perfect and that there's always room for improvement, which is why we continuously implement changes and upgrades to all department as and when needed.

We appreciate you taking the time to write to us, even if it's about a negative experience. We rely on feedback from our customers to keep us on our toes and will certainly take this into consideration for future developments.

Sincerely,
takealot.com

Best regards,