Bring Back the Days of Customer Care, Takealot.com!!!!

TODAY I called takealot to report to them that the internet box that I had purchased from them was a second hand product that they did not even have the decency to delete the login details of the previous owner.

I said that it should have at least been discounted and not sold at full price knowing that the product was second hand & here is their response:

Samantha.M (takealot.com)

Nov 22, 2022, 18:43 GMT+2

Good day Deone, Thank you for your patience. I have spoken to my team leader about the issue. Unfortunately, they return process will need to be followed in order to get the item that you paid for. We are unable to give you a discount. I would like to humbly apologize for the inconvenience caused. Kind Regards, Samantha.M

WHATEVER HAPPENED JAPPENED TO THE DAYS OF CISTOMER CARE IN SOUTH AFRICA, SEEMS LIKE EVERY SUPERVISOR/ MANAGER HAS TOO HAVE AN ATTITUDE IF THEY HOPE TO BE PROMOTED!!

Go learn from Companies like Makro & Woolworths perhaps then Amazon won't be a threat!!!