Brilliant Service/Good Attitude and Helpful

On the 22/12 I had issues with purchasing items from Takealot with my FNB card - I was not receiving the OTPs. After several calls to Takealot as it seemed to be an issue on their end. The call centre put me through to the IT department. Whilst being transferred I was cut off and decided that I was not going to continue to resolve the issue. Paul called me went through the entire login process again .. realised that it may be on Takealot's end. Called me back went through other paths to try and fix this issue and so it carried on for most of the afternoon. This wasn't his job but he took it onto himself to firstly try and fix the IT issue and secondly ensure that I purchase the goods at Takealot. Not only am I impressed with the way he handled the situation but the understanding he had for what I was going through and why I needed to purchase the goods on the same day. Paul you are a breath of fresh air, an amazing representative of the company you work for and I am grateful that you made the time and effort to help me yesterday. Thank you