DN
Deon N

1 reviews | Active since Mar 2009

05 Feb 2016, 19:16

Breach of Contract and False Advertising

I ordered a HDD from Takealot on 22 January at R1299 which was paid for on placement of the order. A contract had therefore been concluded. Between 22 Jan and 4 Feb their website indicated \awaiting delivery from supplier\". On 4 Feb I received an email informing me that an inadvertent error resulted in an incorrect price and they have cancelled the order and will refund me my money. I checked their website and found that they were still advertising the same HDD at the same price (my screenshot with a date and time stamp proves this). When I called they told me that the email was a mistake and that the order is still in place. Today I received another email informing me that the order had indeed been cancelled. I called again and have since received confirmation that the order has been reloaded although the email confirmation and the Takealot website claims \"Payment Outstanding\". I have probably spent at least R100 in cellphone costs and probably took some years of my life due to anger and frustration. This is Breach of Contract and False Advertising. I am a regular customer and have a long order history but Takealot obviously does not value me as customer"

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Replies (1)
takealot.com
takealot.com's reply06 Feb 2016, 19:09
Official
Hello Deon vN,

Please accept our sincerest apologies for your experience and the frustration caused. Thank you for taking Sheena's call and expressing your concerns which, as promised, have been forwarded to the relevant departments to ensure that you will have every confidence when shopping with us in future.

A member of our complaints team will be in touch during the course of next week to confirm delivery and offer further assistance if needed.

Regards
Takealot.com