Bowling Bag AWOL

Usually, I have no problem. This time...a return of mine has disappeared. Nobody knows where it is. I've been trying to track it down. Early Jan was my last email enquiry. There's been a few. I went to the branch. It's not there. I called again...it was returned to head office. Nobody to contact after that as there's no reply to my emails and no answer on *** which is the number the branch in question gave me today to contact. My ref number is ***8.