1 reviews | Active since Sept 2015
Bought a faulty product...now what!?!
I bought a camera bundle online from [URL Removed] - the product was promptly delivered on a Friday. After using the product the following day it was discovered it is faulty. An exchange was logged with [URL Removed] on 31 Aug. 2015 on which they rep**** indicating it will be exchanged. I received an sms on 3 Sep. that the product is being delivered that day, nothing was delivered on the 3rd. The afternoon on the 4th I queried the delivery with Mr. D as directed by the [URL Removed] website. I was informed that the delivery is with a 3rd party courier and that they will follow up and let me know. Nothing happened. On the 7th I emailed takealot and they confirmed the product is scheduled for delivery on the 7th before 18:00 - I waited until 18:00 at the delivery address - nothing. I again emailed takealot complaining on the 7th, they again said they will follow up (7th).... Nothing happened, no feedback call no feedback email. The 8th of Sep. passed, no product delivery, no feedback call, no feedback email.<br> <br> I'm very disappointed with this backup service. If I bought the product at a normal retailer I would have had a working product a week ago already.
We're sorry to hear about the issues with your new camera and for the frustrating experience you've had in trying to get it replaced. Having to return an item is never ideal, which is why we try to process returns as quickly as possible and we apologise that this hasn't been the case for you. We'll need a bit of time to liaise with the relevant courier in the morning to get clarity on your parcel's whereabouts, but we promise you we'll ensure this matter is resolved ASAP.
Our complaints team will be in touch to assist as soon as they've received the necessary feedback on the matter.
Sincerely,
takealot.com
We're sorry to hear about the issues with your new camera and for the frustrating experience you've had in trying to get it replaced. Having to return an item is never ideal, which is why we try to process returns as quickly as possible and we apologise that this hasn't been the case for you. We'll need a bit of time to liaise with the relevant courier in the morning to get clarity on your parcel's whereabouts, but we promise you we'll ensure this matter is resolved ASAP.
Our complaints team will be in touch to assist as soon as they've received the necessary feedback on the matter.
Sincerely,
takealot.com