Blunt decline of return issued due to neglegance of delivery services which they supp****!

As we were batteling to get through to takealot offices to report damaged goods and ask for replacement when collecting damaged item (due to their delivery services) we were told that we are outside of our 7days to report return. The first return was declined. We then got told by Chezray.R to contact the manufacturer as it has a standard 2year warranty. As per CPA we can report poor quality goods back to supplier within 6 months. So we did a return due to poor quality which was declined again. We cannot may R20000+ for a fridge that has been damaged by the spullier and the supplier just does not want to take responsibility for the damaged goods. When we tried calling the day of delivery and the day thereafter the lines just kept ringing and no-body answered. This is not acceptable, that a big company like them can just bluntly refuse to acknowledge the damaged caused in transit. If it was a cheap fridge one would not have been this upset. E. Smith using S. Swanepoel's account as I do not have my own.