Blundering idiots at Takealot cause more harm than any good

Babalwa at Takealot confirmed my order (***) would be cancelled and I would be FULLY refunded, but Takealot didn't cancel the order; and proceeded to deliver the order to my neighbour, while I was out.

I get back to my office to find an email from Rofhiwa saying the order cannot be cancelled (why? ... I guess because no-idiot at Takealot acted on the promise to cancel), so now they've created a BIGGER MESS.

These people act like it impossible (or too much trouble) to simply pick up a phone and tell the delivery people STOP!!!

I reply to explain on email and get a rude and dismissive response from Rofhiwa that does NOTHING to resolve the matter ... or refund me the R565 that I've paid for an order that a) has not been cancelled and b) has not been delivered.

I CANCELLED the order and I NEVER agreed to accept it FROM ANYONE ... Recovery of the parcel is now YOUR problem Takealot, NOT mine - kindly refund me IMMEDIATELY.

OR are you going to use YOUR blundering as an excuse to ***** my money?

And Takealot ALSO owes me a further R149 "Credit for order ***"