Blatent disregard for customer satisfaction

Last thursday i purchased a Russell Hobbs pressure cooker as a birthday gift for my mum and expected delivery sometime this week. I then get an email yesterday telling me that my order has been cancelled as no stock is available which i found strange as the website still has the item for sale BUT at a higher price. I then called "customer service" and insisted that i received the item that i have already paid for, the agent put me through to a "manager" called zahir, and was told that i will be contacted by 10am today as time is of utmost importance. I RECEIVED NO SUCH CALL! I called again today and spoke with somone called zandi and was told that nobody called zahir worked there and that a manager called Keegan would call me as soon as he got out of a meeting. By close of work today iv still received no correspondence and i highly doubt that they will be able to fulfill the order before monday even IF the matter is resolved.

This sort of treatment simply equates to theft and false advertising since you took my money and then cancelled my order without so much as an apology.

I doubt il get any sort of response but neither i nor anyone i know will ever purchase from this store EVER again.