Blacklisted phone, full compliance, no resolution – Order ***

I purchased a Samsung phone via Takealot (Order ***). The device has since been blacklisted and is unusable.

I returned it on 28 Feb 2026 and fully comp**** with all requests, including supplying original packaging and the original charger cable (twice).

Despite this, Takealot has failed to resolve the matter and has re**** on irrelevant accessory requirements to delay progress. I am now receiving no meaningful updates.

The issue is not accessories but that the phone is blacklisted, indicating a defect or problem with ownership at the point of sale.

I have now escalated the matter to the CGSO.

I request a refund or replacement as a matter of urgency.