#BlackFriday - Guaranteed Weekend Delivery that is not Guarenteed

Placed an order for #BlackFriday and upon checkout was given the option for Guaranteed Weekend delivery on 30 November 2019 which I selected. There was no delivery made on the 30th, and hence called the Takealot customer service team on Sunday 01 December to advise my parcel had not been delivered. I spoke to 4 different people and no-one could help me resolve the issue. First dealt with Someleze Mncanca. he said he will email me with a solution. He emailed me advised that there was an item outstanding hence they did not deliver. I then requested that they either authorize a split order to ensure I get the items that were already at the courier, and we could discuss delivery options for the remaining item (a Tripod). He advised me that he cannot help and theres nothing further he can do. I then again requested split delivery or cancellation of the outstanding item and he simply did not respond to the email. Called again and spoke to another agent who advised that they can in fact authorize a split order and ensure I get at least most of my order today, but advised that I need to go via the Shopping assistants. I then dealt with Linda Bengeza who said he will call the courier and request. He never called back. I called again and spoke to someone else who suggested I transfer back to Linda and that she will help me if we cant resolve. She did not call back either. I was then transferred back to Linda who advised nothing can be done. I asked to be transferred to a manager as I had requested guaranteed weekend delivery which Takealot did not adhere to and I advised that i did weekend delivery as I am not available to receive the parcel during the week. He said his manager authorized the split order and he will get the courier to do the delivery. He then called again to say this cannot be done. I asked to speak to the manager and he said he cannot put me through and refused to give me her name so that I could escalate. I am a regular customer and spent alot of money on this order which was "Guarenteed Weekend Delivery" and I am left without my items delivered and a customer service team that does not know the meaning of customer service. Every other online portal have there orders out for delivery this weekend and can process Split order deliveries except Takealot. I will not be available to receive my parcel during the week and am now left frustrated and without the items i needed for the weekend. Absolutely disgusted by the service received. Do not offer guaranteed delivery if you cannot commit to it and do not have a customer service team that simply says sorry and cannot offer assistance or solutions. Appalling ! you have lost a customer.