bitterly disappointing

After purchasing a trike for my toddler, I realized I'd made an error in not entering my new address (I had recently moved homes) I order from takealot weekly if not monthly. I had had the same issue a week prior and a lovely lady helped me sort it out and re-route my package. However no one was willing to help this time, you cannot phone and speak to a human being & their helpdesk system is archaic, to say the least with various people responding to the same query with their different ideas about how things should be handled. In the end no one could assist & I was told I had to wait for my order to ship and to contact the takealot team then to cancel my order. After which I could then re-order my item. I did as I was told only to find the specific trike I wanted for safety reasons is no longer in stock. Although the one I ordered was dispatched & almost delivered to a home a mere 20min from mine. Its now floating around in limbo, not showing in their stock clearly and my kid won't get his bike in time for his party. Very disappointing that in the 12st century, such a huge company with whom I spend mega bucks couldn't help me sort out this little coordination mishap. Lessons hard learned.