Bitdefender token not working - now I don't have any antivirus protection

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Hi I have bought Bitdefender Internet Security 3 User 1 Year on Order #***1

After installing the software client upon entering the code it tells me that the code is incorrect. So I am asking if I enter the code that was provided in the small envelope and it keeps on telling me it is incorrect how do I register the software.

I have logged a call - but it seems takealot takes their time meanwhile I do not have any antivirus protection seeing upon installation of Bitdefender it told me to uninstall my current antivirus that was supposed to expire end of Dec. Now I don't have ANY antivirus and takealot is taking their merry time. Please let me know your solution as this is urgent. Thank you.