1 reviews | Active since Jun 2012
Birthday ruined
I would like to voice my frustration with the poor customer service I experienced on my last order (***). My son had ordered a Monster High doll to send to his sister in Port Elizabeth for her birthday.<br> The order was placed on 13/10 and received on 15/10.<br> To my surprise, the parcel contained a 6.8 kg pack of Muscle Mass and not her doll. I notified [URL Removed] immediately and while the service was friendly and I received plenty of promises to rectify the situation in time for her birthday on 17/10- nothing happened.<br> I spoke and pleaded with Yugi, Se****o, Belelwa and Kayla.<br> On Monday 19/10, her doll eventually arrived.<br> I had heard about theproblems experienced with the integration of Kalahari- and I have now experienced them.
We're really sorry for delivering the wrong product to her in the first place and for the disappointment this has caused. We're first to admit we're not perfect, but we'll always try to make up for any mistakes as quickly and best possible. We were notified of the mistake on 16 October and since the Monster High dolls are stocked in Cape Town and his sister lives in Port Elizabeth it unfortunately wasn't possible for us to make the necessary arrangements for a delivery by the next day.
We understand that this wasn't a great experience and we sincerely apologise for it. Our complaints team will investigate where and why this occurred so that the necessary actions can be taken to prevent this from happening again. They'll be in touch to feedback to you soonest.
Sincerely,
takealot.com
We're really sorry for delivering the wrong product to her in the first place and for the disappointment this has caused. We're first to admit we're not perfect, but we'll always try to make up for any mistakes as quickly and best possible. We were notified of the mistake on 16 October and since the Monster High dolls are stocked in Cape Town and his sister lives in Port Elizabeth it unfortunately wasn't possible for us to make the necessary arrangements for a delivery by the next day.
We understand that this wasn't a great experience and we sincerely apologise for it. Our complaints team will investigate where and why this occurred so that the necessary actions can be taken to prevent this from happening again. They'll be in touch to feedback to you soonest.
Sincerely,
takealot.com