LD
Liezel D

1 reviews | Active since Feb 2011

09 Dec 2015, 16:45

Birthday gift NOT ON TIME

Hi.<br> <br> I ordered a gift for a birthday tomorrow, and it was scheduled for delivery today. at 12:30pm today i phoned and spoke to Cheryl who said that the package will definitely be delivered by 5pm. at 4:10pm still no package, i phoned again and spoke to Wendy Dabdebela who said that the delivery will probably not take place, but i can always give my child his birthday gift tomorrow evening. problem is that i will not be in my office (where it will be delivered tomorrow IF tomorrow) so this will mean that i will be 2 days late with his birthday gift. <br> <br> if takealot cant handle the logistics for their mother of all christmas's then they should consider getting better logistics, or taking less orders, but it's not on to order something and get a delivery date of the 9th and then not have the stuff on the 10th<br> <br> i am almost 100% sure that a lot of the christmas gifts people have ordered they will only receive in January due to this.<br> <br> PLEASE let me know whether i need to wait it out at the office tonight, or whether i should go looking for a replacement gift for when my child opens his eyes tomorrow.<br> <br> Thanks

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Replies (1)
takealot.com
takealot.com's reply09 Dec 2015, 17:37
Official
Hello lidan,

Thank you for taking our complaints team's call to assist with this matter. As discussed we're liaising with the relevant courier branch to confirm if we can arrange delivery to your home this evening. We apologise for missing your initial delivery date. We'd love to turn this experience around with you and will do our best to complete your delivery this evening still.

Our complaints team will revert back to you as soon as they've received feedback from our courier.

Kind Regards,
takealot.com