Birthday Disappointment! Pathetic Service TAKEALOT.COM

I ordered a "Nevenoe Cart for Hoverboard Smart Self Balance S******" for my daughter for her birthday. This order was placed on 31 December 2018. I realized and made peace with the fact that my order would not arrive in time for my daughters birthday but did not expect what arrived on 7 January 2019. The damaged box arrived 7/01/2019. The contents were very badly packaged with almost nothing protecting the items from banging into each other during transit. The paint was sc****d off in various items down to bare metal. The plastic seat was cracked on the left side right at the stress point where the backrest meets the base. In short the contents looked extremely 2nd hand. I rejected the order on the Takealot app and re-ordered the product with the specific instructions that the order be properly checked and requested the product be overnighted to me for the inconvenience. I received a notification to say that the product had been re-ordered and it would delivered by 11 January 2019. Order placed 7 January 2019 (so much for the over-night request). The product arrived 10/01/2019 and when I took a look at the box in the courier's hand I advised the courier guy to stand in front of me while I opened the box as I said this box does not look right. something was going to missing. Sure enough when I opened the box and viewed the contents I found again almost no packaging around the items and this time the order arrived with no seat at all in the box. I advised the courier guy that I would not be accepting the parcel and taped the box closed again and sent him away. I then contacted the call centre and spoke to a Sizeka Mayekiso who was apologetic to my scenario but was of no help in the way of solving my problem. She just advised me of an alternate colour because the warehouse did now not have stock of the colour I ordered.

I accepted the new colour and requested again that the part be overnighted to me as it was now the 11th of January 2019 and my 10 year old daughter still had no birthday present from her parents. This also seems to have fallen on deaf ears as it is 14 January and I still have no idea when it will arrive. I have now received and email to say that the item is now ready for collection in Cape Town at their warehouse. The only problem is, is that I requested the item to be couriered to me almost 500km away from where it is currently situated. I feel like TAKEALOT.com has absolutely no regard for their customers in the sense of they are just there to make a sale and you are just an order number in their system. I always say... its not what went wrong... its about how your issue was resolved. And right now I am a VERY VERY UNHAPPY customer. All I want is what I purchased, to arrive in a new condition and to receive it in a timely fashion. Is that asking too much???

What does it help complaining though... such a large company doesn't care about losing the sales from me. But I will warn others so that they are not disappointed.

Lets see if anyone does something about this. ORDER# ********** 5